You may cancel your service up to 48 hours ahead of time for a full refund. If cancellation is made 24 hours or less in advance, you will receive a partial refund.
Gates and Animals
If we are unable to perform a service because a gate is locked, access is blocked, pets are in the yard, or pet waste is not picked up, there is a rescheduling fee of $45. There is no refund if we cannot access any part of the yard due to the issues listed. We absolutely love dogs, but Nature's Carpet Lawn & Sprinkler is not responsible for pets in the yard and please ALWAYS DOUBLE CHECK YOUR GATES BEFORE LETTING YOUR PETS OUT!!!
Stairs / Steep Hills
As a general rule, we will not go up or down multiple steps or very steep inclines. This is to prevent damage to your property, our staff, and our equipment. If there is an area of your yard with such features, please notify us ahead of time so we can evaluate it via email. If we are not able to complete services and we were not notified prior, we may not be able to add any discounts and will not refund.
Please mark interior sprinkler heads if you are receiving aeration, we stay 8 inches away from the perimeter, so there is no need to mark those heads. When marking the sprinkler heads, you should use landscaping flags, plastic forks, a large pot or pan, anything that will draw attention to the area. Rocks or other natural objects blend in and do not alert the technician. Nature's Carpet Lawn & Sprinkler are not responsible for unmarked heads. Aerators are heavy 300-400lbs. We are careful to prevent any damage, but sometimes flagstones and pavers crack under the weight of the machine. *
It is important for you to do your due diligence as a homeowner or renter and check your sprinkler system and basement valves frequently. Sometimes drips, leaks, or cracks do not present themselves while the technician is at your home and can occur well after your system has been up and running.
Up to 45 Minutes of Work. During this time, our Technician will:
Note: in instances where it is determined that major repairs are required, it may be necessary to reschedule the additional repairs. In those instances, the customer will still be charged for work performed at the Start-Up.
Start-Up Service does not include parts or repairs.
Sprinkler Start-Ups, Full Service Sprinkler Blowouts, and certain repair jobs are the only appointments we assign time windows. If you require a time window for other appointments, there is a $45 fee.
We will give you an AM (approx 8am - 1pm) or PM (approx 12pm - 5pm) window of time. The technicians will also text you about 30 min before their arrival. All other appointments will be between approximately 7 am - 6 pm; you will receive a text about 30 min before their arrival; no one is required to be home for these services.
If we find your system is in need of a repair that prevents us from performing the sprinkler blowout or Start-Up, your appointment fee will not be refunded. We will try to identify the repair while at your property and promptly send a quote. If you choose to have us complete the repair, we will complete the Start-Up or blowout at the same time. If you choose to have someone else do the repair and want us to return, there is a $45 fee.
If your system is in need of repair after a sprinkler blowout, it is likely a faulty basement valve.
Prior to Blow Out
Post Blow Out
You must double-check your basement drain after your sprinkler blowout has been completed.
Thanks for reading; we understand that was long. You're a champ!
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